Spirit of Norfolk FAQs
Before you cruise, let us answer some important questions for you!
Pursuant to an advisory issued by the U.S. Coast Guard, please power off Samsung Galaxy Note 7 devices while onboard the ship.
Is a tip for the servers included in the ticket price?
The only gratuity you might leave would be for additional items you might choose to purchase on board or if you felt you received exceptional service.
When will I receive my tickets?
Tickets can be obtained 1.5 hours prior to cruising at our Ticket Booth, which is located on the dock next to our ship. However, in certain circumstances, guests can sign-out their tickets ahead of time by coming to Spirit of Norfolk’s Sales Office during normal business hours.
What boarding procedures should I expect?
You will be asked to show your ticket. In accordance with US Coast Guard Regulation, all passengers and their belongings being brought on to our vessels are subject to search and screening. In order to expedite the boarding process we ask that you please do not bring any unnecessary bags on board and please make sure that all gifts are in gift bags or unwrapped for easy screening.
Where and how much is parking?
There is convenient parking in the Waterside Garage, located one block from the ship, and also at the Town Point Garage, located at the intersection of Waterside Drive and Main Street. Fees range from $5–$15 per car depending on the day of the week and any special waterfront events. Visit www.norfolk.gov/parking.
Is the ship handicap accessible?
Yes. Spirit has a deck and restrooms that can accommodate most standard-sized wheelchairs. Our crew is happy to aid passengers that need assistance. Please call 866-304-2469 to discuss any accessibility concerns and ensure that you are seated on an accessible deck.
Disabled parkers with valid handicapped license plates and/or hanging tags may park free at any on-street metered space for the posted time. Visit www.norfolk.gov for more information.
What is the dress code?
Lunch is Casual Attire. Shirts and shoes are always required. No bathing suits. Dinner is Business Casual. We discourage jeans, athletic footwear and T- shirts.
Do you accommodate dietary restrictions?
Spirit of Norfolk can accommodate various dietary needs such as Vegetarian and Kosher. However, these options must be served as a plated meal (rather than buffet), and therefore require advance notice: 48 hours for Vegetarian and two weeks for Kosher. While we offer gluten and allergy free products and gluten sensitive menu items, we openly handle several allergens throughout our galleys. While we take precautions to keep ingredients separate, we cannot guarantee a gluten free environment. We do not have separate prep surfaces, cook tops or equipment. Our chef prepare and cook in common areas with shared equipment, therefore the items may come in contact with other food products. If you have any other special dietary concerns, please contact your event planner or guest services at 866-304-2469.
When are my deposits and final payments due?
A 25% deposit is required 48 hours after placing your reservation for your group. Final payments are due 30 days prior to the event.
Full-ship charters must submit final payment 60 days prior to cruising. There are no refunds after final payments.
When is my final passenger count due?
A final count is due 30 days prior to the cruise. This count may not be lowered after this point. However, counts may be increased up to 72 hours in advance based on our availability and must be paid in full at the time of service. Full-ship charters must submit final counts 60 days prior to cruising. Your group rate may not be honored if there is limited availability.
Can you recommend a hotel in the area?
Nearby hotels include the Marriott Hotel: (757) 627-4200, the Sheraton Hotel: (757) 622- 6664 and the Courtyard Marriott: (757) 963-6000. For more complete information, you can call the Norfolk Visitor’s Bureau: (757) 664-6620.
What happens if the weather is bad?
We sail in all types of weather. Our two climate-controlled indoor decks shield you from outdoor conditions. However, our Ticket Booth and Boarding areas are not sheltered, so please dress appropriately. In the event of severe storms, please contact our Sales Office to get up to the minute information.
Is seasickness ever a problem?
Seasickness is rarely a problem. The waterways where we sail are simply not that rough, and our ship is designed to ride smoothly. If you are very sensitive to seasickness, you may want to take the necessary precautions just to be on the safe side.
Can gifts be carried on board?
Yes, gifts are allowed onboard our vessel. However, WE DO NOT ALLOW WRAPPED PACKAGES to be carried onto the ship. This policy is in accordance with Homeland Security Marine safety regulations. Therefore, please bring your gift unwrapped, in its original packaging, or use a gift bag that can easily be searched.
What if there is an emergency and I need to get back to the dock?
Per certificate of inspection, our vessel does not cruise more than one mile from shore. During a medical emergency, we can have an ambulance in 30 minutes.
How is seating arranged on board?
Our ship features communal seating. The majority of our tables accommodate four to eight people and guests are sometimes seated with other parties. We hope this will encourage conversation and help our guests get to know each other. Please review the enhancement packages available on your date for additional seating options.
What is your smoking policy?
All interior areas of our ship are non-smoking areas. Passengers who smoke may do so on the outdoor observation decks.
Do you offer refunds?
We regret there are no refunds or exchanges. All sales are final. We cruise year-round, rain or shine. In the rare event the Coast Guard prohibits cruising because of weather, we will contact you to make other arrangements.
What is your rescheduling policy?
All cruise tickets are non-refundable. However, for parties of 19 guests or fewer you may reschedule your cruise free of charge with at least seven days advance notice. If you must reschedule your cruise less than one week prior to the cruise date, you will incur a rebooking fee. For lunch and moonlight cruises, the fee is $15 per person. For dinner cruises, the fee is $25 per person. The balance of your payment will be held on your account and can be applied toward a future cruise within the next year. All specialty and holiday cruises are non-refundable and non-transferable. For parties larger than 20 please consult the terms of your contract.
Is the vessel Coast Guard certified?
Yes. The Spirit of Norfolk is Coast Guard certified and maintained regularly to adhere to strict safety regulations.
Are there any age requirements?
Children of all ages are welcome on our lunch and dinner cruises. However, on Club Norfolk Moonlight Cruises all passengers must be 21 years or older with valid photo ID. Children under 3 are complimentary and a discount is offered for children between the ages of 3 and 12 on select lunch cruises. Call 866-304-2469 for details.