Spirit of Philadelphia Frequently Asked Questions

Before you cruise, let us answer some important questions for you!

Top Questions

Additional Information

Accessibility. Is the Spirit Wheelchair Accessible?

Yes. The Spirit has a deck and restrooms that can accommodate most standard-sized wheelchairs. Our crew is happy to aide passengers that need assistance. Please call 866.455.3866 to discuss any accessibility concerns and ensure that you are seated on an accessible deck.

 

Boarding. What is "Boarding Time" and "Cruising Time?"

"Boarding Time" is the earliest our guests may board the ship. Typically we begin boarding 1/2 hour prior to the "Cruise Time." Tickets may be picked up at our dockside kiosk up to one hour prior to the cruise.

 

Cancellations. What is your refund policy?

Although your purchase is a final and non-refundable, we will be happy to reschedule for another available date of your choosing up to a year from the date of your original reservation. You will be assessed a $25 per ticket re-booking fee and are responsible for any price difference if you happen to choose a cruise with a different price.

 

Children. Are there any age requirements?

Children of all ages are welcome on our lunch and dinner cruises. However, on midnight moonlight cruises all passengers must be 21 years or older with valid photo ID. Children under 3 are complimentary and a discount is offered for children between the ages of 3 and 12 on select Lunch Cruises. Call toll free 866.455.3866 for details.

 

Coast Guard Regulations. Is the vessel Coast Guard certified?

Yes. The Spirit of Philadelphia is Coast Guard certified and maintained regularly to adhere to strict safety regulations.

 

Groups. What size group can Spirit of Philadelphia accommodate?

The Spirit of Philadelphia can host parties of two to 500 guests. Groups of 20 or more should contact our group sales department at 866.394.8439 for reservations. Parties of 1 to 19 should call toll free 866.455.3866.

 

Payment. What type of payment do you accept?

Payment is required in full at the time of the reservation. We accept major credit cards: VISA, MasterCard, American Express, Discover and Diner's Club. We also accept traveler's checks, money orders, and certified checks. Please send checks or money orders to the address below:

Spirit of Philadelphia - Office
123 Chestnut Street
Suite 402
Philadelphia, PA 19106

 

Phones. Will my cell phone work on the cruise?

Yes, your cell phone will work on the cruise. For the comfort of other guests, we ask that cell phone conversations be held on the outside decks.

 

Refund Policy. Do you offer refunds?

There are no refunds or exchanges. All sales are final. We cruise year-round, rain or shine. In the rare event the Coast Guard prohibits cruising because of weather, we will contact you to make other arrangements.

 

Reservations. How can I make reservations for a cruise?

While parties of 19 or fewer are often able to walk up and purchase tickets at our dockside kiosk on the day of a cruise, reservations are highly recommended. You can purchase tickets online via our reservations system or by phone.

Individuals call:
• Call 866.455.3866 or use our Reservations System to Book your Cruise Online!

For groups of 20 or more call:
• 866.394.8439
• Monday - Friday between 8:30am - 5:30pm

 

Seasickness. Will I get seasick?

It is highly unlikely. The Spirit of Philadelphia is one of the largest and most stable harbor cruise ships on the Delaware River.

 

Smoking. What is your smoking policy?

All interior areas of our ship are non-smoking areas. Passengers who smoke may do so on the outdoor observation decks.

 

Tickets. Where can I pick up the cruise tickets?

Tickets can be conveniently picked up at the dock, up to a one hour prior to the cruise departure, on the day of the cruise. The credit card used for purchase and photo ID will be required.

 

Weather. Do you sail in inclement weather?

Absolutely. Our ship is fully enclosed and climate-controlled for your comfort. We sail — rain or shine — year round.

 

 

 

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