Spirit of Norfolk Frequently Asked Questions

Before you cruise, let us answer some important questions for you!

Top Questions

Additional Information

Accessibility. Is the Spirit Wheelchair Accessible?

Yes. The Spirit has a deck and restrooms that can accommodate most standard-sized wheelchairs. Our crew is happy to aide passengers that need assistance. Please call 866.304.2469 to discuss any accessibility concerns and ensure that you are seated on an accessible deck.

Disabled parkers with valid handicapped license plates and/or hanging tags may park free at any on-street metered space for the posted time. Visit www.norfolk.gov for more information.

 

Boarding. What is "Boarding Time" and "Cruising Time?"

"Boarding Time" is the earliest our guests may board the ship. Typically we begin boarding 1/2 hour prior to the "Cruise Time." Tickets may be picked up at our dockside kiosk up-to one hour prior to the cruise.

 

Cancellations. What is your cancellation policy?

Although your purchase is a final and non-refundable, we will be happy to reschedule for another available date of your choosing up to a year from the date of your original reservation. You will be assessed a $25 per ticket re-booking fee and are responsible for any price difference if you happen to choose a cruise with a different price.

 

Children. Are there any age requirements?

Children of all ages are welcome on our lunch and dinner cruises. However, on Club Norfolk Midnight Moonlight cruises all passengers must be 21 years or older with valid photo ID. Children under 3 are complimentary and a discount is offered for children between the ages of 3 and 12 on select Lunch Cruises. Call 866.304.2469 for details.

 

Coast Guard Regulations. Is the vessel Coast Guard certified?

Yes. The Spirit of Norfolk is Coast Guard certified and maintained regularly to adhere to strict safety regulations.

 

Groups. What size group can Spirit of Norfolk accommodate?

The Spirit of Norfolk can host parties of two to 450 guests. Groups of 20 or more should contact our group sales department at 866.451.3866 for reservations. Parties of 1 to 19 can book online or call 866.304.2469.

 

Hotel. Can you recommend a hotel in the area?

Yes, we recommend the Marriott Hotel: (757) 627.4200, the Sheraton Hotel: (757) 622.6664 and the Courtyard Marriott: (757) 963.6000. For more complete information, you can call the Norfolk Visitor's Bureau: (757) 664.6620.

 

Payment. What type of payment do you accept?

Payment is required in full at the time of the reservation. We accept major credit cards: VISA, MasterCard, American Express, Discover and Diner's Club. We also accept traveler's checks, money orders, and certified checks. Please send checks or money orders to the address below:

Spirit of Norfolk
Suite 500
109 East Main Street
Norfolk, VA 23510

 

Phones. Will my cell phone work on the cruise?

Yes, your cell phone will work on the cruise. For the comfort of other guests, we ask that cell phone conversations be held on the outside decks.

 

Photographs. I would like to purchase a boarding photograph from a recent cruise?

We use Photogenic for all of the photos taken when boarding the Spirit of Norfolk. If you have cruised with us in the last 30 days and would like a photo or have a question regarding your photo, please email them at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Refund Policy. Do you offer refunds?

We regret there are no refunds or exchanges. All sales are final. We cruise year-round, rain or shine. In the rare event the Coast Guard prohibits cruising because of weather, we will contact you to make other arrangements.

 

Reservations. How can I make reservations for a cruise?

While parties of 19 or fewer are often able to walk up and purchase tickets on the day of a cruise, reservations are highly recommended. You can purchase tickets online via our reservations system or by phone.

Individuals:
• Call 866.304.2469 or use our Reservations System to Book your Cruise Online!

For groups of 20 or more call:
• 866.451.3866
• Monday - Friday between 8:30am - 5:30pm

 

Seasickness. Is seasickness ever a problem?

Seasickness is rarely a problem. The waterways where we sail are simply not that rough, and our ship is designed to ride smoothly. If you are VERY sensitive to seasickness, you may want to take the necessary precautions just to be on the safe side.

 

Seating. How is seating arranged on board?

Our ships feature cruise style seating. The majority of our tables accommodate four to eight people and guests are sometimes seated with other parties. Review the enhancement packages available on your date for private seating upgrades.

 

Smoking. What is your smoking policy?

All interior areas of our ship are non-smoking areas. Passengers who smoke may do so on the outdoor observation decks.

 

Tickets. Where can I pick up the cruise tickets?

Tickets can be conveniently picked up at the dock, up to one hour prior to boarding, on the day of the cruise. The credit card used for purchase and photo ID will be required.

 

Weather. What happens if the weather is bad?

We sail in all types of weather. Our two climate-controlled indoor decks shield you from outdoor conditions. However, our Ticket Booth and Boarding areas are not sheltered, so please dress appropriately. In the event of severe storms, please contact our Sales Office to get up to the minute information.

 

 

Sign Up For Emails!

Be among the first to find out about special offers, new cruises and more. And join our birthday club by entering your birthdate.
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input